{"id":9958,"date":"2025-09-30T16:35:34","date_gmt":"2025-09-30T08:35:34","guid":{"rendered":"https:\/\/eber.co\/?page_id=9958"},"modified":"2025-09-30T17:33:15","modified_gmt":"2025-09-30T09:33:15","slug":"how-and-when-to-connect-with-your-customers-live","status":"publish","type":"page","link":"https:\/\/eber.co\/webinar\/consumer-loyalty-report\/how-and-when-to-connect-with-your-customers-live\/","title":{"rendered":"[Webinar] The Power of Personalisation: How and When to Connect with Your Customers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9958\" class=\"elementor elementor-9958\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6828259 e-flex e-con-boxed e-con e-parent\" data-id=\"6828259\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13c0945 e-flex e-con-boxed e-con e-child\" data-id=\"13c0945\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11f2922 elementor-widget elementor-widget-video\" data-id=\"11f2922\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=54xlA-onoto&amp;list=PLW0R9un4Ot5da8CUq_VOLiiOHA_F_ib-6&amp;index=1&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c6d94 elementor-widget elementor-widget-text-editor\" data-id=\"e1c6d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On-demand Webinar<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b456b4 elementor-widget elementor-widget-heading\" data-id=\"3b456b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Power of Personalisation: How &amp; When to Connect with Your Customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baad5dd elementor-widget elementor-widget-text-editor\" data-id=\"baad5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"412\" data-end=\"437\">About this Webinar<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-060bd9a elementor-widget elementor-widget-text-editor\" data-id=\"060bd9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"210\" data-end=\"678\">This webinar explores how businesses can move beyond basic segmentation and deliver contextual personalization that resonates with today\u2019s consumers. You will learn how to balance emotional and transactional elements in your loyalty program, when to use channels like email, SMS, or direct messaging, and how to collect privacy-first data to build trust.<\/p><p data-start=\"210\" data-end=\"678\">Drawing from real consumer insights, the session highlights how customers switch between value-seeking and experience-seeking modes and how brands can respond in real time to drive stronger loyalty outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4f992 elementor-widget elementor-widget-heading\" data-id=\"2f4f992\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key Takeaways<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f05ac1b elementor-widget elementor-widget-text-editor\" data-id=\"f05ac1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"761\" data-end=\"852\"><p data-start=\"763\" data-end=\"852\">Recognize when customers switch between value-seeking and experience-seeking behaviors.<\/p><\/li><li data-start=\"853\" data-end=\"931\"><p data-start=\"855\" data-end=\"931\">Balance transactional rewards with emotional engagement to deepen loyalty.<\/p><\/li><li data-start=\"932\" data-end=\"1032\"><p data-start=\"934\" data-end=\"1032\">Maximize high-impact moments such as tier thresholds, post-purchase touchpoints, and milestones.<\/p><\/li><li data-start=\"1033\" data-end=\"1128\"><p data-start=\"1035\" data-end=\"1128\">Know when to use email for long-term journeys and SMS\/direct messaging for instant actions.<\/p><\/li><li data-start=\"1129\" data-end=\"1219\"><p data-start=\"1131\" data-end=\"1219\">Collect and apply zero-party data to personalize experiences while respecting privacy.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecab680 e-flex e-con-boxed e-con e-parent\" data-id=\"ecab680\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>On-demand Webinar The Power of Personalisation: How &amp; When to Connect with Your Customer About this Webinar This webinar explores how businesses can move beyond basic segmentation and deliver contextual personalization that resonates with today\u2019s consumers. You will learn how to balance emotional and transactional elements in your loyalty program, when to use channels like [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1563,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9958","page","type-page","status-publish","hentry"],"blocksy_meta":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages\/9958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/comments?post=9958"}],"version-history":[{"count":0,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages\/9958\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages\/1563"}],"wp:attachment":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/media?parent=9958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}