{"id":9548,"date":"2025-07-22T16:15:33","date_gmt":"2025-07-22T08:15:33","guid":{"rendered":"https:\/\/eber.co\/?page_id=9548"},"modified":"2026-09-25T17:04:34","modified_gmt":"2026-09-25T09:04:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/eber.co\/faqs\/","title":{"rendered":"Eber FAQs: Features, Pricing &#038; Support | Eber"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9548\" class=\"elementor elementor-9548\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6de5ee2 e-con-full e-flex e-con e-parent\" data-id=\"6de5ee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9632529 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"9632529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@3.48.0\/dist\/tabler-icons.min.css\" rel=\"stylesheet\" \/>\n\n<!-- FAQ Schema: if script tags are stripped on save, paste this into Rank Math \/ Yoast schema instead -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\":\"Question\",\"name\":\"What is Eber and how does it work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Eber is a Customer Retention Platform that helps brands engage customers, build loyalty, and generate sales, all in one place. It connects your member database, POS, and communication channels so you can reward customers, automate engagement, and see what drives repeat visits from a single dashboard.\"}},\n    {\"@type\":\"Question\",\"name\":\"Who is Eber for?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Eber is built for growing brands, chains, and enterprises in F&B, retail, beauty, lifestyle, hospitality, and service industries, from a single outlet to a multi-outlet group.\"}},\n    {\"@type\":\"Question\",\"name\":\"What are Eber's pricing plans?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Eber's pricing starts from $69\/month, billed annually. Plans scale with your business, from single outlets to multi-location enterprises. Visit eber.co\/pricing for full details.\"}},\n    {\"@type\":\"Question\",\"name\":\"Is Eber ISO 27001 certified?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Eber is ISO 27001 certified and hosted on AWS infrastructure, with GDPR-aligned data practices and encryption in transit and at rest.\"}},\n    {\"@type\":\"Question\",\"name\":\"Does Eber work across multiple outlets?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Member data, points balances, and redemption history are centralised, so customers can earn and redeem at any outlet while you manage everything from one dashboard.\"}},\n    {\"@type\":\"Question\",\"name\":\"How long does it take to launch?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most businesses go live in 2 to 4 weeks. 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}\n.faq-item summary:hover { color: var(--teal); }\n.faq-item summary:focus-visible { outline: 2px solid var(--teal); outline-offset: -2px; }\n.faq-q__icon {\n  width: 24px; height: 24px; flex-shrink: 0;\n  background: var(--surface-2); border-radius: 50%;\n  display: flex; align-items: center; justify-content: center;\n  font-size: 16px; color: var(--teal);\n  transition: transform .3s, background .2s, color .2s;\n}\n.faq-item[open] .faq-q__icon { transform: rotate(45deg); background: var(--teal); color: var(--white); }\n.faq-a { padding: 0 20px 20px; font-size: 16px; color: var(--text-body); line-height: 1.7; }\n.faq-a p { margin: 0 0 12px; }\n.faq-a p:last-child { margin: 0; }\n.faq-a strong { color: var(--text-body); font-weight: 700; }\n.faq-a a { color: var(--teal-deep); font-weight: 600; text-decoration: none; }\n.faq-a a:hover { color: var(--teal); text-decoration: underline; }\n\n.faq-no-results {\n  display: none; text-align: center; padding: 48px 16px;\n  color: var(--text-body); font-size: 16px;\n}\n.faq-no-results.show { display: block; }\n.faq-no-results i { font-size: 36px; color: var(--teal); display: block; margin-bottom: 12px; }\n.faq-no-results a { color: var(--teal-deep); font-weight: 700; text-decoration: none; }\n\n@media (max-width: 768px) {\n  .faq-hero { padding: 56px 24px 48px; }\n  .faq-hero h1 { font-size: 36px; }\n  .faq-body { padding: 56px 24px; }\n  .faq-body__inner { grid-template-columns: 1fr; gap: 32px; }\n  .faq-sidebar { position: static; }\n  .faq-sidebar__nav { display: flex; flex-wrap: wrap; gap: 6px; }\n  .faq-sidebar__nav li { margin: 0; }\n  .faq-sidebar__nav a { border-left: none; border-bottom: 2px solid transparent; }\n  .faq-sidebar__nav a:hover, .faq-sidebar__nav a.active { border-bottom-color: var(--teal); }\n  .faq-sidebar__cta { display: none; }\n  .faq-section__title { font-size: 18px; }\n}\n<\/style>\n\n<div class=\"faq-page\">\n\n<!-- ============ SECTION 1: HERO ============ -->\n<section class=\"faq-hero\">\n  <div class=\"faq-hero__inner\">\n    <div class=\"faq-hero__label\"><span class=\"dot\"><\/span>Help &amp; Support<\/div>\n    <h1>Frequently Asked <em>Questions<\/em><\/h1>\n    <p class=\"faq-hero__sub\">Everything you need to know about Eber: features, pricing, integrations, onboarding, and more. Can't find what you're looking for? <a href=\"https:\/\/eber.co\/contact-us\/?utm_source=eber.co&utm_medium=website&utm_campaign=faqs&utm_content=hero-talk-to-team\">Talk to our team.<\/a><\/p>\n    <div class=\"faq-hero__search\" role=\"search\">\n      <input type=\"text\" id=\"faq-search-input\" placeholder=\"Search questions...\" aria-label=\"Search FAQs\" autocomplete=\"off\" \/>\n      <button type=\"button\" id=\"faq-search-btn\" aria-label=\"Search\"><i class=\"ti ti-search\"><\/i><\/button>\n    <\/div>\n    <div class=\"faq-hero__cats\">\n      <a class=\"faq-hero__cat\" href=\"#faq-about\">About Eber<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-features\">Features<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-integrations\">Integrations<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-pricing\">Pricing<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-security\">Security<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-onboarding\">Onboarding<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-developers\">Developers<\/a>\n      <a class=\"faq-hero__cat\" href=\"#faq-getting-started\">Getting Started<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ============ SECTION 2: FAQ BODY ============ -->\n<section class=\"faq-body\">\n  <div class=\"faq-body__inner\">\n\n    <aside class=\"faq-sidebar\">\n      <div class=\"faq-sidebar__title\">Jump to<\/div>\n      <ul class=\"faq-sidebar__nav\">\n        <li><a href=\"#faq-about\">About Eber<\/a><\/li>\n        <li><a href=\"#faq-choosing\">Choosing a Platform<\/a><\/li>\n        <li><a href=\"#faq-features\">Features<\/a><\/li>\n        <li><a href=\"#faq-integrations\">Integrations<\/a><\/li>\n        <li><a href=\"#faq-pricing\">Pricing<\/a><\/li>\n        <li><a href=\"#faq-security\">Security &amp; Data<\/a><\/li>\n        <li><a href=\"#faq-onboarding\">Onboarding &amp; Support<\/a><\/li>\n        <li><a href=\"#faq-developers\">Developers<\/a><\/li>\n        <li><a href=\"#faq-getting-started\">Getting Started<\/a><\/li>\n        <li><a href=\"#faq-contact\">Contact<\/a><\/li>\n      <\/ul>\n      <div class=\"faq-sidebar__cta\">\n        <p>Still have questions? Our team is happy to help.<\/p>\n        <a href=\"https:\/\/eber.co\/contact-us\/?utm_source=eber.co&utm_medium=website&utm_campaign=faqs&utm_content=sidebar-cta-talk-to-us\">Talk to us \u2192<\/a>\n      <\/div>\n    <\/aside>\n\n    <div id=\"faq-content\">\n      <div id=\"faq-no-results\" class=\"faq-no-results\">\n        <i class=\"ti ti-search-off\"><\/i>\n        No questions match your search. <a href=\"https:\/\/eber.co\/contact-us\/?utm_source=eber.co&utm_medium=website&utm_campaign=faqs&utm_content=no-results-ask-team\">Ask our team directly \u2192<\/a>\n      <\/div>\n\n      <!-- ABOUT EBER -->\n      <div class=\"faq-section\" id=\"faq-about\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-info-circle\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">About Eber<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>What is Eber and how does it work?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Eber is a <strong>Customer Retention Platform<\/strong> that helps brands engage customers, build loyalty, and generate sales, all in one place.<\/p>\n            <p>It connects your member database, POS, and communication channels so you can reward customers for purchases and behaviour, automate engagement with Playbooks, and see clearly what is driving repeat visits and what isn't.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Who is Eber for?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Eber is built for growing brands, chains, and enterprises in F&amp;B, retail, beauty, lifestyle, hospitality, and service industries. Whether you run a single caf\u00e9 or a multi-outlet retail group, Eber gives you the tools to build long-term customer relationships and grow repeat revenue.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Does Eber support both online and offline businesses?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber supports online stores, physical retail and F&amp;B outlets, and hybrid businesses. It integrates with common POS systems and eCommerce platforms, so customers earn and redeem whether they shop in-store or online, all on one customer profile.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Does Eber work across multiple outlets?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes, and it's one of Eber's core strengths. Member data, points balances, and redemption history are centralised, so customers can earn and redeem at any of your outlets. You manage everything from a single dashboard, with outlet-level reporting to see how each location is performing.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>What's the difference between Eber and a basic punch card app?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>A punch card app tracks visits. Eber tracks customers: who they are, how often they come, how much they spend, when they're at risk of lapsing, and which Playbooks actually bring them back.<\/p>\n            <p>Beyond points and stamps, Eber gives you <strong>member segmentation, automated engagement, communication across SMS, email, WhatsApp, and push, referral tracking, birthday rewards, and analytics<\/strong>, all connected to your POS and synced in real time. It's the difference between a loyalty stamp and a full customer retention strategy.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- CHOOSING A PLATFORM -->\n      <div class=\"faq-section\" id=\"faq-choosing\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-checklist\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Choosing the Right Platform<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>How do I choose the right customer retention platform for my business?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Look for <strong>flexibility<\/strong> (can it run the programme you want?), <strong>integration<\/strong> (does it connect to your POS or eCommerce platform?), <strong>ease of use<\/strong> (can your staff actually use it?), <strong>automation<\/strong> (does it save your team time or create more work?), and <strong>support<\/strong> (is there a team to help you launch and grow?).<\/p>\n            <p>Eber covers all of these, with personalised onboarding to help you launch quickly and a dedicated team to support you after go-live.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>What should I look for in a customer retention platform?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Key things to consider: member segmentation, points and tier management, engagement automation, communication across multiple channels, in-store and online POS compatibility, analytics and reporting, scalability as you grow, and responsive support. A platform that does all of this in one place, rather than making you stitch tools together, saves time and gives you better data.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- FEATURES -->\n      <div class=\"faq-section\" id=\"faq-features\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-stars\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Features &amp; Capabilities<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>What types of programmes can I run with Eber?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>You can run <strong>points-based programmes, membership tiers<\/strong> (free or paid), <strong>cashback, birthday rewards, referral rewards, digital stamp cards<\/strong>, and gamified experiences like lucky draws and spin-the-wheel. Everything is configurable: how points are earned, how rewards are redeemed, and how members move through tiers.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Does Eber include engagement automation?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber's Playbooks start with a goal, such as bringing back dormant members or driving referrals, and trigger automatically based on customer behaviour or milestones like birthdays, inactivity, tier upgrades, or days since last visit. No manual sending.<\/p>\n            <p>Communication runs through <strong>email, SMS, WhatsApp, and push notifications<\/strong>, all from within the platform, and you can target specific member segments instead of broadcasting the same message to everyone.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I customise the Customer Site and app to match my brand?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber gives you a branded Customer Site and mobile app experience, so customers see your brand, not Eber's. You can customise colours, logos, and the member journey to match your brand identity. Member-exclusive pages and access-restricted content are also available for tiered programmes.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>How do referral programmes work on Eber?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Referral programmes are built in and easy to configure. You can set up double-sided rewards, where both the referrer and the new customer receive a benefit, with trackable referral links that attribute new sign-ups and trigger the right rewards automatically. No manual tracking required.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>What analytics and reporting does Eber provide?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Eber's Insights &amp; Analytics covers member growth, visit frequency, spend per member, Playbook performance, tier distribution, and churn risk. You can see which customers are active, which are lapsing, and which Playbooks drive the most repeat visits, with outlet-level breakdowns for multi-location businesses.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Does Eber use AI?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber includes <strong>Pilot<\/strong>, intelligence built into the platform that helps you understand, plan, and act on customer retention. Pilot is not a generic chatbot. It knows your customers, your Playbooks, and your loyalty setup.<\/p>\n            <p>With Pilot, you can ask questions about your data (\"which customers are at risk of lapsing?\"), get Playbook recommendations, generate draft messages and audience segments, and, with your approval, run retention workflows automatically. It moves your team from insight to action faster, without needing a dedicated analyst.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I control what my staff can access?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber includes role-based access controls, so you define what each team member or manager can see and do. For multi-outlet businesses, outlet managers can be restricted to their own location's data without access to group-wide reports or sensitive account settings. Permissions are configurable to match your team structure.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I set points expiry or blackout dates?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Points expiry is fully configurable: set points to expire after a period of inactivity or on a fixed date, a useful lever for driving re-engagement. You can also configure redemption blackout periods, such as peak trading days, sale periods, or public holidays. Rules apply automatically once set, with no manual work at the point of sale.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Does Eber support multiple currencies?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber supports multi-currency operations, so you can run loyalty programmes across different markets with local pricing and transaction values reflected accurately. Speak to our team about your specific market setup.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- INTEGRATIONS -->\n      <div class=\"faq-section\" id=\"faq-integrations\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-plug\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Integrations<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>What POS systems does Eber integrate with?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Eber integrates with a wide range of POS systems, including <strong>Zeoniq, Eats365, AppPOS, Inline, StoreHub, Vend, and FoodZaps<\/strong>, as well as eCommerce platforms like <strong>Shopify, WooCommerce, Magento, OpenCart, and PrestaShop<\/strong>.<\/p>\n            <p>For custom or proprietary systems, Eber provides a developer-friendly API and webhooks. <a href=\"https:\/\/eber.co\/apps\/\">View all integrations \u2192<\/a><\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I connect WhatsApp, email, and SMS?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber connects with WhatsApp (via Sleekflow or WATI), email, and SMS gateways. You can run engagement or transactional messages through your preferred channels, or all of them, from within Eber.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I integrate Eber with my CRM or ERP?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber provides public API and webhook access for connecting to CRM, ERP, or third-party applications. Our developer documentation covers endpoints for customer records, transactions, triggers, and more. <a href=\"https:\/\/developer.eber.co\/docs\">Visit the Developer Hub \u2192<\/a><\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- PRICING -->\n      <div class=\"faq-section\" id=\"faq-pricing\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-receipt\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Plans &amp; Pricing<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>What are Eber's pricing plans?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Eber's pricing starts from $69\/month, billed annually. Plans scale with your business, whether you're a single outlet, a growing brand, or a multi-location enterprise. <a href=\"https:\/\/eber.co\/pricing\/\">View full pricing and plan comparison \u2192<\/a><\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Are there any hidden fees?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>No hidden fees. Plan pricing is transparent. Some add-ons, like the API Power Pack or SMS costs, may be billed separately depending on usage, and these are clearly outlined before you commit.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I start small and scale up later?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Many businesses start on the Lite plan and upgrade as they grow or need more advanced features. There's no pressure to commit to a higher tier before you're ready, and your account manager can advise when you're reaching the limits of your current plan.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Is Eber available under the Singapore PSG grant?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber Customer Retention Platform is a <strong>pre-approved solution under the IMDA SMEs Go Digital programme<\/strong>, so eligible Singapore SMEs can claim up to 50% Productivity Solutions Grant (PSG) support for adopting Eber. <a href=\"https:\/\/eber.co\/psg\/\">Learn more about PSG with Eber \u2192<\/a><\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- SECURITY -->\n      <div class=\"faq-section\" id=\"faq-security\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Security &amp; Data<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>Is Eber ISO 27001 certified?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber is ISO 27001 certified and follows internationally recognised standards for information security management. <a href=\"https:\/\/eber.co\/security\/\">Learn more about Eber's security \u2192<\/a><\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Is Eber GDPR and PDPA compliant?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber adheres to GDPR principles including customer consent, data portability, and the right to be forgotten. The platform is also built with PDPA (Singapore's Personal Data Protection Act) compliance in mind, with tools to manage customer consent and data access requests.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Where is customer data stored?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Customer data is stored on <strong>Amazon Web Services (AWS)<\/strong>, in Singapore-based data centres by default. All data is encrypted in transit and at rest using AWS security protocols, for enterprise-grade protection and reliability.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Does Eber support data backups and disaster recovery?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber runs on enterprise-grade cloud infrastructure with automated daily backups, redundant storage, and disaster recovery protocols, so data can be restored quickly to minimise downtime.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- ONBOARDING -->\n      <div class=\"faq-section\" id=\"faq-onboarding\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-rocket\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Onboarding &amp; Support<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>How long does it take to launch?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Most businesses go live in <strong>2 to 4 weeks<\/strong>. With templates, ready-to-use configurations, and onboarding support from our team, you can launch even faster depending on the complexity of your setup and integrations.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Do I get onboarding support?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Managed onboarding is available as an add-on and includes programme setup and staff training. Design customisation and data import services are also available at additional cost. Your account manager will walk you through the options during your first call.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>What ongoing support is included?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Support includes live chat, email, a detailed knowledge base, and dedicated account managers on qualifying plans. Visit <a href=\"https:\/\/knowledge.eber.co\/en\/\">knowledge.eber.co<\/a> for step-by-step guides and best-practice playbooks.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I migrate from another loyalty system?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber offers data migration and points conversion support, so you keep your existing members, points balances, and engagement history when you switch. Speak to our team about your migration needs during onboarding.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- DEVELOPERS -->\n      <div class=\"faq-section\" id=\"faq-developers\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-code\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">For Developers<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>Is there a developer portal and API documentation?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Developers can access full API documentation, webhooks, and sandbox environments at <a href=\"https:\/\/developer.eber.co\/docs\">developer.eber.co\/docs<\/a>, covering endpoints for customer records, transactions, triggers, and more.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Can I build a custom front-end on top of Eber?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Yes. Eber supports white-label apps, embedded widgets, and full API integration, so you can build your own loyalty front-end on Eber's infrastructure and logic. This is common for enterprise brands and agencies building custom member experiences.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- GETTING STARTED -->\n      <div class=\"faq-section\" id=\"faq-getting-started\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-player-play\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Getting Started<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>How do I get started with Eber?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Visit <a href=\"https:\/\/eber.co\/contact-us\/\">eber.co\/contact-us<\/a> and fill in the form, or click \"Get In Touch\" anywhere on the site. Our team will get back to you to understand your goals and recommend the right plan and setup.<\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>What do I need to get started?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p>Basic business information, a list of store locations (if applicable), your brand assets (logo, colours), and some initial ideas for how you want to reward customers. Our onboarding team guides you through the rest, so you don't need everything figured out before your first call.<\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n      <!-- CONTACT -->\n      <div class=\"faq-section\" id=\"faq-contact\">\n        <div class=\"faq-section__header\">\n          <div class=\"faq-section__icon\"><i class=\"ti ti-mail\"><\/i><\/div>\n          <h2 class=\"faq-section__title\">Contact<\/h2>\n        <\/div>\n\n        <details class=\"faq-item\">\n          <summary>How do I contact Eber?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p><strong>General enquiries:<\/strong> <a href=\"mailto:hello@eber.co\">hello@eber.co<\/a><br>\n            <strong>Customer support:<\/strong> <a href=\"mailto:support@eber.co\">support@eber.co<\/a><br>\n            <strong>Contact form:<\/strong> <a href=\"https:\/\/eber.co\/contact-us\/\">eber.co\/contact-us<\/a><\/p>\n          <\/div>\n        <\/details>\n\n        <details class=\"faq-item\">\n          <summary>Where can I find Eber on social media?<span class=\"faq-q__icon\"><i class=\"ti ti-plus\"><\/i><\/span><\/summary>\n          <div class=\"faq-a\">\n            <p><strong>LinkedIn:<\/strong> <a href=\"https:\/\/www.linkedin.com\/company\/eber---smart-member-system\" target=\"_blank\" rel=\"noopener\">Eber on LinkedIn<\/a><br>\n            <strong>Facebook:<\/strong> <a href=\"https:\/\/www.facebook.com\/EberTeam\" target=\"_blank\" rel=\"noopener\">@EberTeam<\/a><br>\n            <strong>Instagram:<\/strong> <a href=\"https:\/\/www.instagram.com\/eber.co\/\" target=\"_blank\" rel=\"noopener\">@eber.co<\/a><br>\n            <strong>YouTube:<\/strong> <a href=\"https:\/\/www.youtube.com\/channel\/UCkjMNVoTlQpWxyHdWSOuwgw\" target=\"_blank\" rel=\"noopener\">Eber on YouTube<\/a><\/p>\n          <\/div>\n        <\/details>\n      <\/div>\n\n    <\/div><!-- \/#faq-content -->\n  <\/div>\n<\/section>\n\n<\/div><!-- \/.faq-page -->\n\n<script>\n(function () {\n  var root = document.querySelector('.faq-page');\n  if (!root) return;\n  var input = document.getElementById('faq-search-input');\n  var btn = document.getElementById('faq-search-btn');\n  var noResults = document.getElementById('faq-no-results');\n  var items = root.querySelectorAll('.faq-item');\n  var sections = root.querySelectorAll('.faq-section');\n\n  function search(q) {\n    q = (q || '').trim().toLowerCase();\n    var hits = 0;\n    items.forEach(function (it) {\n      var match = !q || it.textContent.toLowerCase().indexOf(q) > -1;\n      it.classList.toggle('faq-hidden', !match);\n      if (q) it.open = match; 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});\n  }\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edba646 elementor-widget__width-inherit elementor-widget elementor-widget-spacer\" data-id=\"edba646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help &amp; Support Frequently Asked Questions Everything you need to know about Eber: features, pricing, integrations, onboarding, and more. Can&#8217;t find what you&#8217;re looking for? Talk to our team. About Eber Features Integrations Pricing Security Onboarding Developers Getting Started Jump to About Eber Choosing a Platform Features Integrations Pricing Security &amp; Data Onboarding &amp; Support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9548","page","type-page","status-publish","hentry"],"blocksy_meta":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages\/9548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/comments?post=9548"}],"version-history":[{"count":28,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages\/9548\/revisions"}],"predecessor-version":[{"id":14304,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/pages\/9548\/revisions\/14304"}],"wp:attachment":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/media?parent=9548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}